[tig] Thomson/Grass Valley Support Issues

David L. Tosh dlt
Wed Sep 3 15:47:53 BST 2003


I had a problem last year with the phone support getting the message 
to the service person in a timely manner. It took 4 hours to get the 
message to the New York technician on duty even though the situation 
was described as "emergency-- machine is down."

The people in the field are competent and dedicated but the melding 
of Thomson and Grass Valley support infrastructure may need some 
further refinement ;-)

-- 

David Tosh
<dlt at earthlink.net>





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